Find quick answers to the most asked questions about orders, delivery, returns, payments, sizing, and privacy at Fiveluxx.
You’ll receive a tracking link by email as soon as your order ships. You can also check Account → Orders or your Order Tracking page.
We’ll email you a tracking link as soon as your parcel ships. You can also visit account.fiveluxx.com anytime to see live status.
Email support@fiveluxx.com within 30 minutes of placing the order. We process orders quickly, so changes are not guaranteed once processing begins.
Contact support@fiveluxx.com immediately with the correct address and your order number. If the parcel already shipped, we will request a carrier intercept where possible.
No - you can check out as a guest. Creating an account lets you track orders and speeds up checkout.
Head to our Sitemap for a complete overview of categories, brands, and pages.
We ship across the EU/EEA and selected international destinations. For the most current list and any route restrictions, see our Shipping Policy.
Most orders are processed within 12–48 hours. During peak periods, processing can take up to 4 business days before handoff to the carrier.
Processing time: 1–2 business days (typical).
EU/EEA: 2–6 business days after dispatch.
Outside EU (where available): 5–10 business days. Remote areas may take longer.
Rates are shown at checkout and depend on weight, destination, and service. Free shipping promotions apply automatically when eligible.
Yes - free shipping on orders over €50 to delivery points in Denmark (excluding the Faroe Islands and Greenland) and most European countries (excluding Malta and Cyprus), and on orders over €150 to North America. See Shipping Policy for details.
Please contact us within 30 days of the delivery date so we can assist with a carrier investigation. Carriers may mark a parcel delivered shortly before it arrives.
If one or more items are unavailable, we will ship the rest of your order and issue a refund to your original payment method for the missing item(s). We will notify you by email.
Store pickup is not available at this time. We ship all orders directly to your address.
EU/EEA customers: VAT is included at checkout.
Outside the EU (where available): local duties and taxes may be collected by the carrier on delivery.
You have a 14-day EU right of withdrawal from delivery. In addition, Fiveluxx offers a 30-day store return window for unused items in original condition (exclusions: final sale, gift cards, hygiene-sealed beauty if opened). See our Return & Refund Policy.
Return shipping is customer-paid unless the item is faulty or we made a mistake. A small return fee may be deducted when we provide a label, see the policy for your region.
Visit Return & Refund Policy and follow the steps. Keep your order number handy.
Once your return is received and inspected, refunds are issued to the original payment method within 3–10 business days (bank times vary). You will receive an email confirmation.
The fastest way is to return the item and place a new order for the size or color you want.
We accept major debit/credit cards and popular digital wallets. Available options for your location appear at checkout.
To keep customers safe, we may review orders for unusual activity. If your order is declined, you can request a manual review by emailing support@fiveluxx.com. See our Fair Trade Policy and Privacy Policy.
We may require a common billing/shipping address or cancel orders that show irregular return patterns or potential abuse, to protect our customers and platform. You will be notified by email and can request a manual review via support@fiveluxx.com.
Only one code can be applied per order unless stated otherwise.
Yes - Fiveluxx only sells 100% authentic goods sourced from trusted partners and brands.
Check the Size Guide on each product page. Still unsure? Email support@fiveluxx.com.
Popular items may restock. Click “Notify me when available” on the product page or follow our social channels.
We curate a wide range of fashion and beauty from trusted partners, with stock dispatched from multiple international warehouses to reach you faster. Learn more in How We Curate Products.
Your purchase is covered by the EU 2-year legal guarantee against manufacturing defects. For assistance, email support@fiveluxx.com with photos and your order number.
Follow the care label or product page instructions. When in doubt, contact us before washing or cleaning.
We follow GDPR standards and honor Global Privacy Control signals. Read our Privacy Policy and manage preferences in Your Privacy Choices.
You can request access, deletion, correction, portability, or restriction of your data. We also support opt-outs of sale/sharing and targeted advertising where applicable. Start by emailing support@fiveluxx.com or see our Privacy Policy. Identity verification may be required.
Visit Your Privacy Choices to opt out. If your browser sends the Global Privacy Control signal, we treat it as an opt-out for that device and browser where applicable.
Email: support@fiveluxx.com
Phone: +45 40201759 (Mon–Fri, CET)
Address: Mellemvang 6, 2680 Solrød Strand, Denmark
See our Legal Notice for full details.